What is “one-and-done”?
When a lead or a customer chats with your team via Slaask, and when your team offers real-time help and resolves all their needs on the spot, the conversation can be considered as a “one-and-done” conversation.
Here’s one situation that is NOT counted as “one-and-done”:
- When a lead or a customer chats with you to clarify a question or to ask for a suggestion via Slaask, and your team is not able to resolve it immediately.
The “One-and-done” KPI is unique and is truly amazing for any company. The “One-and-done” KPI is great to:
- Measure your team’ efficiency
- Measure your team knowledge
- Measure your lead and customer satisfaction
Where can I see this “one-and-done” KPI?
“One-and-done” is a truly unique KPI, a KPI currently unique to Slaask. To find it, please:
- Sign in at slaask.com.
- Click on “Insights”.
How to mark a conversation as resolved or unresolved?
When you close a conversation by using the /slaask command, you will be able to see a notification, as shown below:
You can either mark the conversation as “Resolved” or “Unresolved”.
Once you mark a conversation with a lead or a customer as “Resolved”, and if the conversation started during the same session, this conversation will be counted as a “one-and-done” conversation.