What if my company or my visitors do not use Slack?
In case your company is not using Slack:
To be the best customer chat tool available on Slack, regardless of our available resources, we believe we have to focus everything on Slack and Slack alone.
For that reason, Slaask is not compatible with any other messaging app for teams available on the market.
In other words: you need to be(come) a Slack user in order to use Slaask. There is no other option.
We consider that customer chat services that are integrating several platforms (such as Slack + Help Scout + Zendesk + HipChat + …) are not specialized and cannot reach our quality level here at Slaask. it is not easy to perfectly integrate Slack and maintain the integration over time. Our technical team works hand in hand with the Slack technical team.
In case your visitors are not using Slack:
Good news! Your visitors have nothing to do with the Slack app nor the Slaask integration.
Indeed, any visitor, using any Operating System, using any web browser, anywhere in the world can use the 100% responsive* Slaask widget deployed on your website for any inquiry they have about your products and/or your services!
The bottom line: Fewer tabs. Faster reaction. More conversions.
*Responsive web design (RWD) is an approach to web design aimed at crafting sites to provide an optimal viewing and interactive experience—easy reading and navigation with a minimum of resizing, panning, and scrolling—across a wide range of devices (from desktop computer monitors to mobile phones).